Legal & Policies

Disclaimers

• Supplement Disclaimer: Th17 + SIB are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

• Regulatory Status: Manufactured in a Thai FDA–licensed, GMP-certified facility under APCO Thailand’s Operation BIM program.

• Research Attribution: All research referenced on this Site was conducted by APCO Thailand. These studies are provided for informational purposes and do not imply endorsement or guarantee of specific outcomes.

• Medical Advice: The content on this Site is for educational purposes only and does not constitute medical advice. Always consult your healthcare provider before starting any new supplement—especially if you are pregnant, nursing, on medication, or have a medical condition.

• Packaging Notice: Actual product packaging may vary slightly from the images and renders shown on the Site.

• Testimonial Clarification: Customer stories reflect individual experiences and are not guarantees of results.

• External Links: Our Site may link to third-party websites. We are not responsible for their content or privacy practices.

• Legal Compliance: We comply with applicable food-supplement regulations in each market. Any statement on this Site does not replace the advice of a qualified medical professional.

• Limitation of Liability: To the fullest extent permitted by law, Th17 is not liable for any direct, indirect, or consequential damages arising from your use of this Site or reliance on information provided herein.

Terms and Conditions

Welcome to Th17!

These terms and conditions outline the rules and regulations for the use of Th17's Website, located at https://th17.co.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Th17 if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Th17, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Th17 and/or its licensors own the intellectual property rights for all material on Th17. All intellectual property rights are reserved. You may access this from Th17 for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Th17

• Sell, rent, or sub-license material from Th17

• Reproduce, duplicate or copy material from Th17

• Redistribute content from Th17

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Th17 does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Th17, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Th17 shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Th17 reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Th17 a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Th17; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Th17. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Th17's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy

Last updated: June 2025

Th17 (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit th17.co (the “Site”) or place an order.

⸻

1. Data Controller

Th17 (registered in Thailand) is the data controller for your personal information. If you have questions about this Policy, contact us at th17.co@gmail.com.

⸻

2. Information We Collect

a) Device & Usage Information (Automatically Collected)

• Browser type and version (e.g., Chrome, Safari)

• IP address and geolocation data (city, country)

• Operating system and screen resolution

• Referring URLs, search terms, and pages viewed

• Analytics data (time on page, clicks, scroll depth)

• Cookie and similar tracking technologies

We use tools such as Google Analytics (IP anonymized) to gather this aggregate data solely to understand Site performance, detect abuse, and improve user experience. This data does not identify you personally.

b) Information You Provide

• Contact details: name, email address, phone number, mailing address (for shipping)

• Order details: billing and shipping information, payment method (credit card, PayPal, Stripe), order history

• Account credentials (if you register): username, password (hashed)

• Optional data: date of birth (for age-restricted products), referral codes, marketing preferences

• Communications: messages you send via Contact Us forms, live chat, or email

We collect the minimum necessary to process your orders, provide customer service, and comply with legal requirements.

⸻

3. How We Use Your Data

We process your personal data for the following purposes and legal bases:

1. Order Fulfillment & Transactions (Performance of Contract)

• To process and ship your orders (sharing shipping/shipping-cost data with logistics partners)

• To manage payments (via Stripe and Hostinger’s payment gateway)

• To send order confirmations, shipping updates, and invoices

2. Customer Service & Support (Performance of Contract / Legitimate Interest)

• To respond to inquiries, product questions, and complaints

• To provide technical support (e.g., troubleshooting website issues)

• To handle returns, refunds, and cancellations

3. Marketing & Communications (Consent / Legitimate Interest)

• With your consent, to send promotional emails and newsletters about our products, research updates, and special offers. You may unsubscribe at any time using the “Unsubscribe” link in any marketing email or by contacting th17.co@gmail.com.

• To serve targeted ads on Facebook, Instagram, TikTok, and Google based on your browsing behavior, if you have not opted out of cookies.

4. Analytics & Site Improvement (Legitimate Interest)

• To analyze how visitors use the Site, discover which features work best, and optimize our product pages. We do not share aggregate analytics data in a way that identifies you personally.

5. Compliance & Safety (Legal Obligation / Legitimate Interest)

• To comply with applicable laws (e.g., tax reporting, customs regulations)

• To detect and prevent fraud, unauthorized transactions, and other potential security risks

⸻

4. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to collect Device Information and track user behavior. You can control cookie preferences at any time via your browser settings or by using our Cookie Preferences banner when you first visit the Site.

Types of cookies we use:

• Necessary Cookies: Enable basic Site functionality (e.g., shopping cart, login).

• Performance & Analytics Cookies: Collect anonymous data about pages visited and time spent (Google Analytics).

• Marketing Cookies: Used by third-party advertising networks to display relevant ads (Facebook Pixel, Google Ads). You may opt out by adjusting your browser settings or visiting opt-out links (e.g., www.aboutads.info/choices).

⸻

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We only share information in the limited circumstances below:

1. Service Providers & Vendors

• Payment Processors: Stripe, Hostinger, PayPal—handle payment information and billing.

• Shipping & Fulfillment: EMS Thailand, Thailand Post, and associated customs brokers—require name, shipping address, and contents.

• Analytics Platforms: Google Analytics (cited as anonymous data), Facebook Ads Manager, TikTok Pixel—for performance tracking.

• Email & SMS Providers: Mailchimp, SendGrid, or similar services—send newsletters and order updates.

2. Legal Requirements & Safety

• When required by law enforcement, courts, or government authorities (e.g., to comply with a subpoena).

• To investigate suspected fraud, security breaches, or violations of our Terms & Conditions.

3. Business Transfers

• In the event of a merger, acquisition, or sale of assets, personal data may be transferred to new owners under equivalent privacy protections.

⸻

6. International Data Transfers

Our primary servers and data processors are located in Thailand, the United States, and Canada. By using our Site or providing your information, you consent to the transfer of your personal data to countries that may have different data protection laws than your country of residence. Wherever your data is processed, we implement standard contractual clauses, encryption, and organizational safeguards to protect your privacy.

⸻

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Typical retention periods:

• Order Records & Transaction Data: Up to 7 years (for tax and accounting purposes).

• Marketing & Newsletter Lists: Until you unsubscribe or request deletion.

• Support & Inquiry Logs: Up to 2 years unless needed longer for legal reasons.

• Device & Analytics Data: Up to 24 months in aggregated form; no personally identifiable data is stored long-term.

Once data is no longer needed, we securely delete or anonymize it.

⸻

8. Your Rights & Choices

If you are a resident of the European Economic Area (EEA), United Kingdom, or Singapore, you have the following data‐protection rights under applicable laws (GDPR, PDPA, UK-GDPR):

1. Right to Access: You can request a copy of the personal data we hold about you.

2. Right to Rectification: You can ask us to correct inaccurate or incomplete data.

3. Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data, subject to legal obligations (e.g., tax records).

4. Right to Restrict Processing: You can ask us to limit how we process your data.

5. Right to Data Portability: You can request a machine-readable copy of data you have provided to us.

6. Right to Object & Withdraw Consent: You may withdraw consent for marketing communications or profiling at any time.

7. Rights Related to Automated Decision‐Making: We do not use fully automated decision‐making or profiling to make decisions that significantly affect you.

To exercise any of these rights or for privacy inquiries, email th17.co@gmail.com. We will respond within 30 days (or sooner where required). If you reside in the EEA/UK/SG and believe your rights have been violated, you may lodge a complaint with your local data-protection authority.

⸻

9. Security Measures

We implement reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption: SSL/TLS on all Site pages (https://), encrypted storage for payment details.

• Access Controls: Limited access by authorized personnel only.

• Regular Audits: Periodic security reviews and vulnerability scans.

Despite our efforts, no transmission over the Internet or electronic storage is 100 % secure; use strong passwords and secure devices when interacting with the Site.

⸻

10. Children’s Privacy

Our products are intended for adults (18 years and older). We do not knowingly collect personal data from children under 18. If you believe a child has provided us with their data, please contact us at th17.co@gmail.com and we will delete the information.

⸻

11. Third-Party Links

Our Site may contain links to external websites (e.g., for research papers, social media, or partner sites). We are not responsible for their privacy practices. Please review the privacy policies of any third‐party sites you visit from our Site.

⸻

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted here with an updated “Last updated” date. Your continued use of the Site after such changes constitutes acceptance of the updated Policy.

⸻

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your data rights, please email th17.co@gmail.com.